|Incident Communication Software|
Messagely (see a demo)
Business runs on information, and the flow of that information. Every application that exists within your IT infrastructure generates and stores important and valuable information that is vital to someone within your organisation, or to customers, citizens and partners. However, often it is buried deep within systems, and that is where it stays.
Platform46 gives your organisation the ability to communicate rapidly. A single scenario may require different messages being sent to different people. For example, in the case of a gas leak closing an office employees in that office may require an immediate SMS message warning them to work from home, senior executives may require a voice message telling them to attend a conference call, while employees in other offices may simply need an email informing them the affected office is closed for a day. Through the Platform46 web interface, these messages can be sent with a click of a button.
Using the Platform46 API, employees can automatically receive messages during a system outage. In addition, the API allows escalation meaning that if the IT Manager receives an SMS with an outage warning but does not respond, the IT Managerʼs secondary contact will receive the message, and so on. This is designed to give an organisation a rapid support capability.
Problems are resolved faster, teams become more productive, employees have information in real-time, customers & citizens receive information, and senior executives know exactly what is happening in the organisation without significant human intervention.
When incidents occur, whether they be business continuity incidents, crises, or emergencies, communication is absolutely vital. Time and accuracy are of the essence. Platform46 can assist here.
User information can be uploaded from an existing source of truth using CSV, and employee self-service is also available. This process takes a matter of minutes to setup & maintain.
With a click of a button, organisations can send any combination of SMS, voice messages and Emails all at once, and view the status of the message delivery in real-time including confirmations. Organisations can then improve situational awareness by giving employees access to a toll-free hotline and to a secure message board to announce updates of the incident.
Push and pull communication, real-time reporting, security and resilience are all core requirements for incident management - and are core to Platform46.
IT Disaster Recovery
In todays world, the loss of IT systems can be real disasters. There have been many cases of system outages affecting customers, such as with airlines and banks.
When outages occur, communication is often the biggest barrier to a quick resolution. Business and technical owners need to react quickly, but for many outages there are other people who need to be notified. Senior executives may want to be aware, a PR team may need information for media relations, customers may require real-time information and so on. Platform46 can send personalized messages to each group with the click of a button.
In addition, the technical team need to be notified as soon as the outage occurs. The communication system needs to be tied into the system. With the Platform46 API, the technical team can be automatically messaged when an outage occurs. If one technical person is unavailable, the API allows for escalation to that persons secondary contact.
Organisations can then improve situational awareness by giving employees, customers, media and citizens access to toll-free hotlines and to a secure message board to announce updates of the incident.
Platform46 has all the bases covered.
Corporate communication is the communication issued by an organisation to employees, stakeholders, partners, media, industry bodies, governments, and the general public. An organization needs to talk the same message to all of its stakeholders, in order to transmit coherence, credibility and ethic. If one of these points is broken, the whole community can make the organization suffer.
With this in mind, there needs to be a central point for the delivery of the messaging. When communication is needed, it needs to delivered fast and accurately. The corporate communication team needs to be sure the user information is up-to-date, and that the messages will be reliably delivered.
Platform46 have years of experience in this field. We are here to help.
for more information, register for an incident communications demo.